Structured product-design answer — clarify, users, pain, solution, metrics, risks.

1. Clarify: maturity? cloud? current pain? mandate or opt-in?

2. Users & jobs: ship a service, deploy safely, debug prod, manage secrets

3. Top pain: onboarding takes 2 weeks; every team reinvents CI + monitoring

4. Solution: self-service portal + golden-path templates + paved deploy + built-in obs

5. Metrics: time-to-first-deploy, adoption, lead time, dev NPS

6. Risks: forcing adoption, abstraction leaks, platform becoming a bottleneck

Start by clarifying scope and the single biggest pain — do not design in a vacuum. Anchor on the developer’s jobs-to-be-done, pick the highest-leverage golden path, and design self-service so the platform team is not a ticket queue. Close with measurable success and the honest risks (the classic one: the platform team becomes the new bottleneck everyone waits on).

Strong signal: Proposing self-service over a ticket-based model shows you understand that platforms scale through automation, not through the platform team doing work for others.